Technology Blog #1 - Developing a Connected Learning Model and why it applies to my career choice


First, new digital age where learning from participation as the instructor is considered a facilitator. I have experienced this type of learning in both operations (Military) and service management (TeleCommunications) where success depends on active engagement, shared understanding, and continuous feedback rather than one-directional communication. Digital learners are required to contribute and collaborate virtually via Blogs, videos, and other tools. While service management relies on individuals to actively participate in incident response, problem resolution, and process improvement.


Then, it focuses on collaboration and with digital tools that mirrors how modern service management teams operate. In my experience, applications like slack, teams, internal tools are used for documentation, tracking, and communication enable teams to work together. Which allow real-time sharing of knowledge and prevents single points of failure. This sections prepares you to take ownership, be accountable, and to communicate with leadership effectively. Using these skills we manage incidents, coordination, and maintain stability.


Lastly, it frames leadership as facilitation rather not controlling. In the military I’ve seen that the best outcomes are when leaders empower others to contribute, learn from mistakes, and continuously improve processes. Promoting participation, reflection, and shared responsibility it’ll support the kind of leadership that is required for reliability careers. Where learning from experience and collaboration directly impact performance and resilience.


Cite: ServiceNow, https://www.servicenow.com/community/service-operations-workspace/service-reliability-management-a-new-era-for-it-operations/ba-p/3036361


Comments

  1. Muaaz R. TajimJanuary 28, 2026 at 11:14 AM

    Your blog post does a great job of connecting your military and telecommunications background to the principles of connected learning and service management. I liked your point about leadership as facilitation, as it highlights how empowering others and sharing responsibility are key to building resilience in any technical field.

    ReplyDelete
  2. coleJanuary 29, 2026 at 12:49 PM

    I really liked this post because you talk about how leaders should be empowering others. They should be giving them motivation to want to be better and work hard. To be a good leaders means to connect with your peers on a personal level rather than just telling them to do this or that. This really stood out to me.

    ReplyDelete
  3. Gina MarottaFebruary 2, 2026 at 8:40 AM

    I really liked this post and how you point out leadership and how important it is. I believe that leadership is huge if you want to set an example and push others around you to work just as hard.

    ReplyDelete
  4. Addison StowFebruary 2, 2026 at 8:40 AM

    I enjoyed reading this blog post, because of your ability to connect the topic of developing a connected learning model to your real-life experience in the military. You provide an example of how important it is to actively connect, as well as highlighting how leaders should help keep their organizations interconnected, through motivation, empowerment, and responsibility. I like your perspective, because it is easy to think about this concept in a workplace environment, but i never thought about the importance of connection in all areas of life/career.

    ReplyDelete
  5. DaeZhaun Jones-JenkinsFebruary 2, 2026 at 11:31 AM

    First off i would like to say thank you for your service and your connection with the military to the chapter proves that this type of learning. I would infer that in the military everything is supposed to be almost perfect but is there really a difference when you come into the public?

    ReplyDelete
    Replies
    1. Luis C.February 3, 2026 at 8:24 PM

      DaeZhaun, while we aren’t perfect in the military side of the house as there’s always room for improvement. The structure and way of life is completely different for Soldiers than that of Civilians. Even though we all come from different walks of life all we see is the uniform we wear.

      Delete
    2. Luis C.February 3, 2026 at 8:27 PM

      DaeZhaun, thank you for your support. Thought I had mentioned that at the start of my reply above.

      Delete

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